PROGRAMME OBJECTIVES

1. To understand different forms of agreements.
2. To recognise differences and when to use.

LEARNING OUTCOMES

1. What each format provides.
2. To consider internal considerations
3. To consider usage and who with
4. To look at enforcing of agreements.

WHO BENEFITS

1. Buyers
2. Budget Holder

Programme Outline

1. Purpose of a Service Level Agreement.
2. What should be included
3. Performance Measurements
4. Differences between a Service Level Agreement and Contract.
5. Difference between Internal/External Service Level Agreements
6. How to enforce a SLA
7. Managing of Monies.

MEMORANDUM OF UNDERSTANDING

Programme Outline

1. Purpose of a Memorandum of Understanding.
2. What should be included
3. Differences between a Memorandum of Understanding, Service Level Agreement and Contract.
4. Difference between Internal/External MOUs