PROGRAMME OBJECTIVES
To be able to assess and implement appropriate reporting mechanisms and to achieve , effective performance meetings To be able to look at and to arrive at appropriate benchmarking.
LEARNING OUTCOMES
- To be able to benchmark appropriately.
- To be able to write KPIs and to apply to performance meetings.
- To be able to request appropriate reporting.
WHO BENEFITS
- Buyers
- Budget Holders
- Finance
- Corporate Services Manager
BENCHMARKING: 9.00 a.m. - 10.15 a.m.
Programme Content
- Acknowledging existing structure. Assessment
- Recognising expectations.
- Research mechanisms
- How to progress – or should you?
- Measuring up – how to implement.
- Review
Practical Exercise
KEY PERFORMANCE INDICATORS: 10.30 a.m. 12.00 noon and 1.00 p.m. - 1.30 p.m.
Programme Content
- Recognising the need for clear Key Performance Indicators
- Implementing Key Performance Indicators
- Utilising as a Performance Tool.
- Recognising the need for compliance.
- How to manage non compliance.
Practical Exercise
REPORTING REQUIREMENTS: 1.30 p.m. - 3.00 p.m.
Programme Content
- Deciding on reports required.
- How to ask for what you want.
- Be clear as to timeframes for reports
- Implementing Reporting requirements.
- Utilise as part of performance.
- Managing non compliance.
- How to use reports provided.
Practical Exercise
PERFORMANCE MEETINGS: 3.15 p.m. - 5.00 p.m.
Programme Content
- How to plan for performance meetings.
- How to record performance meetings.
- How to conduct performance meetings.
- Managing poor performance
- Recognising positive performance
Pre-Requisites: RFP Documentation